Conflict Resolution: Dealing with Difficult People

Creating a great workplace environment should be part of everyone’s responsibility.

Conflict Resolution and Dealing with Difficult People, a one day course may be the answer you are looking for.

Participants will learn:

• What conflict is and how it escalates
• The types of conflict
• Both the positives and negatives around conflict
• Recognize how your own attitudes and actions impact others
• The five most common conflict resolution styles and when to use them
• Find new and effective techniques for dealing with difficult people
• Learn some techniques for managing and dealing with anger
• Develop coping strategies for dealing with difficult people and difficult situations

What Topics are Covered?

• Defining conflict and types of conflict
• Conflict resolution style questionnaire
• The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions
  and body language
• Benefits of confrontation
• Preventing problems
• Getting focused
• Dealing with anger (yours and others)
• The three step conflict resolution model
• Changing yourself
• Why don’t people do what they are suppose to?

Price is $425 a person.
On-site pricing is:

• 6 to 9 participants $425 per participant
• 10 to 14 participants $395 per participant
• 15 or more $375 per participant

For additional information or to discuss your training needs call us at 905-829-1111 ext. 1 or 800-661-7197 ext.1

To improve your communication skills consider our Essential Communication Skills course.

For all other cities in North America, please contact us directly.