Conflict Resolution: Dealing with Difficult People

Conflict Resolution: Dealing with Difficult People

Creating a great workplace environment should be part of everyone’s responsibility.

Conflict Resolution and Dealing with Difficult People, a one day course may be the answer you are looking for.

Participants will learn:

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  • What conflict is and how it escalates
  • The types of conflict
  • Both the positives and negatives around conflict
  • Recognize how your own attitudes and actions impact others
  • The five most common conflict resolution styles and when to use them
  • Find new and effective techniques for dealing with difficult people
  • Learn some techniques for managing and dealing with anger
  • Develop coping strategies for dealing with difficult people and difficult situations

What Topics are Covered?

  • Defining conflict and types of conflict
  • Conflict resolution style questionnaire
  • The role of communication in conflict resolution (including information on active listening, paraphrasing, asking questions
    and body language
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are suppose to?

Price is $425 a person.
On-site pricing is:

  • 6 to 9 participants $425 per participant
  • 10 to 14 participants $395 per participant
  • 15 or more $375 per participant

For additional information or to discuss your training needs call us at 905-829-1111 ext. 1 or 800-661-7197 ext.1


To improve your communication skills consider our Essential Communication Skills course.

 

For all other cities in North America, please contact us directly.

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